Hi Toby,

Thank you for taking the time to share your feedback. My name is Felicia, and I recently joined the University of West Georgia as the Manager of Student Affairs. One of my primary responsibilities is enhancing the Family Portal experience to ensure it’s both useful and meaningful for our families.

Your input is extremely valuable as we work toward that goal. In the coming weeks, you can expect surveys and opportunities to share your thoughts so that we can better tailor content, notifications, and resources to meet families’ needs.

We truly appreciate your engagement and patience as we continue developing a more personalized and transparent portal experience.

Please don’t hesitate to reach out if you have any further questions. Have a great day!